Job Vacancy Lahore, Pakistan Position Customer Service Representative at Sybrid Lahore

Sybrid Lahore is excited to announce openings for the position of Customer Service Representative in Lahore. We are currently offering Full-time opportunities.

We seek candidates with excellent skills and at least beginners/seniors experience in the field. Additionally, we value honesty, discipline, and a strong sense of responsibility in our team.

At Sybrid Lahore, we are active in the (according to the company) industry. If you are interested in this opportunity and wish to join us, we encourage you to apply directly.

Don't miss the chance to be part of our dynamic team. Submit your application today and take the first step toward a rewarding career with Sybrid Lahore.

Job Information

Company:	Sybrid Lahore
Position:	Customer Service Representative
City:	Lahore, Lahore
Province:	Lahore
Education:	Confidential
Salary:	PKR 45.000 - PKR 150.000 per Month
Job Type:	Full-time

Job Description

As a Home Security Call Center Representative, you will be responsible for providing exceptional customer service to users of our home security systems. You will handle inquiries, troubleshoot technical issues, and ensure that customers feel secure and satisfied with our services. This role involves effective communication, problem-solving, and technical skills.

Responsibilities:

• Customer Support:
• Respond to inbound calls, emails, and chat messages from customers regarding home security system inquiries, issues, and concerns.
• Provide timely and accurate information to customers, addressing their questions and concerns.
• Technical Troubleshooting:
• Diagnose and troubleshoot technical issues related to home security systems, including alarm systems, surveillance cameras, and smart home integrations.
• Guide customers through step-by-step solutions or escalate complex technical problems to the appropriate support team.
• Account Management:
• Assist customers with account-related tasks, including setting up new accounts, updating contact information, and processing billing inquiries.
• Educate customers on the use of security features and help them optimize their security settings.
• Emergency Response Coordination:
• Coordinate emergency response efforts with relevant authorities, such as police or fire departments, based on alarm triggers and customer needs.
• Provide support to customers during emergency situations and ensure proper protocols are followed.
• Documentation:
• Maintain accurate records of customer interactions, technical issues, and resolutions in the customer support database.
• Generate reports and documentation as needed for analysis and improvement of support processes.

Requirements:

• Education and Experience:
• High school diploma or equivalent; additional education or certification in customer service or a related field is a plus.
• Previous experience in a customer service or technical support role, preferably in the home security industry.
• Communication Skills:
• Excellent verbal and written communication skills.
• Ability to convey technical information to non-technical customers in a clear and understandable manner.
• Technical Proficiency:
• Familiarity with home security systems, alarm systems, surveillance cameras, and smart home devices.
• Ability to troubleshoot technical issues and guide customers through problem-solving steps.
• Customer Focus:
• Strong customer service orientation with a focus on ensuring customer satisfaction.
• Ability to empathize with customers and provide solutions that meet their needs.
• Adaptability:
• Ability to work in a dynamic and fast-paced environment.
• Willingness to learn and adapt to new technologies and procedures.

Job Type: Full-time

Pay: Rs45,00.00 – Rs150,00.00 per month

Benefit

• Recognition and performance awards
• Skill development
• Work-life balance
• Professional networking opportunities
• Access to the latest technology
• Collaborative work environment
• Professional training
• Opportunities for promotion
• Valuable work experience
• Opportunities to contribute to business growth

Requirements

• Physically and Mentally Healthy
• Minimum Education of High School Diploma
• Able to Work in a Team
• Able to Work Under Pressure
• No Criminal Record
• Good Communication Skills
• Experience in the Related Field (Preferred)
• Minimum Age of 18 Years
• Willing to Be Placed in the Designated Work Location

Company Address

Province	Lahore
City	Lahore
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